Low Power and High Performance Single Board Computers (SBCs) designed for embedded wireless and wired network applications.

Support and Resources

Gateworks provides its customers a number of resources to assist in product selection, design aids and in trouble shooting. Customers are invited to contact This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. for additional assistance.

 

User Manuals

User manuals are available for download on each product's individual page and here

Product Change Notification

Gateworks provides a Product Change Notification (PCN) feed to communicate any changes in hardware to it's customers. 

Agency Certifications

Gateworks network processor boards are used in a wide variety of unique applications, each with different certification requirements. FCC and CE certifications are performed on the “complete systems” which include power supply, enclosure, antenna cables, network processor board and software thus these types of certification must be performed by the customer. Gateworks can assist with the certification process and has worked with many customers in obtaining FCC, UL and CE certifications. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. to further discuss your certification needs.

YouTube

Gateworks posts instructional and application videos on YouTube. They can be viewed here

FAQ

Gateworks has a Frequently Asked Questions (FAQ) page on the Gateworks Wiki. The Wiki itself should also be reviewed. Find the FAQ here

Repairs and Warranty

Should you have difficulties with any Gateworks products, please email This email address is being protected from spambots. You need JavaScript enabled to view it. . In the event the issue cannot be resolved, support staff will issue an RMA number. Write the RMA number on the outside of the shipping container. Shipping to Gateworks is customer’s responsibility. RMA turn-around time is typically 4 weeks. Gateworks will ship returns by ground service unless otherwise requested. RMAs are subject to Gateworks Terms and Conditions.

Gateworks Software and Support Wiki

Gateworks hosts a Software Wiki site at http://trac.gateworks.com which contains software and support information. The site contains in-depth information and many how-to’s for configuring Gateworks single board computers for specific applications. The information is broken down by product family. Full source code, pre-built binaries along with build instructions are also provided.

Software Supported:

  • Ubuntu
  • OpenWrt
  • Android
  • OpenEmbedded Yocto
  • Windows Embedded Compact 7 (WEC7)

Gateworks supports all of its single board computers with a Linux Board Support Package (BSP) that has been customized to support the different board features. 

This site also contains build instructions and many how-to articles for using and configuring specific board features. The Gateworks BSP is designed to be a starting point for development.

GitHub

Gateworks is a proponent of Open Source Software and thus all source code is hosted on repository on GitHub. All commits are logged and can be browsed. To receive notifications about future commits, create a GitHub account and click the 'Watch' button on the repo to be watched. 

Gateworks GitHub

Blog

Gateworks takes pride in providing customers with first class technical support. To further support our customers, Gateworks has a technical Blog. This blog keeps customers updated with changes to product families, new hardware, new software, tips, tricks, tutorials, and important bug fixes. There is an email subscription available so customers can be notified when a new blog post is published. This blog provides enhanced support to customers. Click the link below to subscribe via email and to view the blog!

3D Models

Gateworks has 3D models available here

Whitepapers

Gateworks has initiated an ongoing White Paper program to provide designers step-by-step examples of a wide range of design examples wherein the design issues are detailed and a comprehensive solution of each issue is shown leading to a design completion. In each case, a Gateworks product or products is used in the solution. Papers range from wireless video encoding/decoding applications, wireless M2M (Machine to Machine), wireless point to point communication, WiFi Hotspots, wireless Tablets & Smart Phones applications, wireless First Responder applications and wireless video, audio and data Military Systems applications.